Call Center Manager Job at Automated Health Systems, Marlborough, MA

  • Automated Health Systems
  • Marlborough, MA

Job Description

Automated Health Systems is seeking a Call Center Manager to support contact center operations and staff leadership to support the Mass Health Medicaid project. This position is an onsite.

Benefits

  • Health, dental, and vision insurance
  • 401(k)
  • Employee wellness program
  • Training and career growth opportunities
Responsibilities
  • Support oversight of daily contact center operations
  • Supervise contact center supervisors and staff
  • Monitor service level metrics and operational performance
  • Assist with staff scheduling and workforce coordination
  • Review reports and analyze operational trends
  • Support staff training and development
  • Monitor contact center systems and performance
  • Collaborate with leadership on operational improvements
Qualifications
  • Bachelor's degree in related field or equivalent experience required
  • 3-5 years of call center management experience
  • Experience in healthcare or human services preferred
  • Strong leadership and communication skills
  • Strong computer and reporting skills

Automated Health Systems is an Equal Opportunity Employer.

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